Terms and Conditions

1. Parties to the contract

The contract is between you (The Customer) and Doorbox (Us) whose registered office is at 153 Roberts Wharf Leeds LS9 8DW. The goods shall be the products supplied by Us to The Customer according to these terms and conditions.

2. Descriptions, prices and product information

We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. If there is anything which you do not understand or if you wish to obtain further information, please email us at hello@doorbox.co.uk or call us on 0113 216 3456.

If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before we despatch the item. In these circumstances, we will notify you of the correct price so you can decide whether or not you wish to proceed with the order process. If you decide not to order the item, we will give you a full refund on any amount already paid for that item in accordance with our refund policy in section 7 below.

All prices are shown on this website inclusive of any VAT payable unless otherwise stated.

3. Payment and acceptance

If you buy an item from Doorbox, you will be charged for that item in line with our payment policy in section 9 below. After this time, you cannot amend your order.

Your order is an offer to buy from us. Acceptance of this offer will take place on receipt of payment.  Doorbox reserve the right not to accept orders. By making payment you accept our terms and conditions.

4. Delivery

Delivery times are given in good faith and are an indication only. Please refer to our delivery page for full details on delivery areas and charges. We can not be held responsible for any direct or indirect expenses caused due to late delivery. We make every effort to deliver all your items within the specified period set and we will always do everything within our power to keep to a delivery date, but there may be circumstances beyond our control that cause delays. We shall contact you to let you know if we are having any problems getting a delivery to you within that time. Late delivery does not constitute a reason for The Customer to cancel the contract or refuse or delay payment. We also reserve the right to deliver the goods in more than one visit when deemed necessary.

You must be present to receive the delivery and sign for it. Should you not be present, a person or persons that you have previously notified us of must be present to accept and sign for the delivery on your behalf. Responsibility of the goods will not pass to you until we have delivered the goods and received a signature. From this time, risk of damage to, or loss of the items, passes to you. Ownership of the goods remains with Doorbox until payment in full has been made by you and received by us.

We advise you to inspect the goods upon delivery. If any items were lost or damaged in transit, we ask that you report it to us within 7 working days of delivery. Any claims submitted after this period will not be accepted. For full information about our lost/damaged goods returns policy please see section 8.2 below.
5. Cancellation of order

You have the right to cancel your order up to 7 working days after the day following the receipt of the goods by contacting us by either by telephone or email within this timescale. This right does not apply to custom built items such as cabinets, drilled doors, bespoke items or any goods that have been made to the customers specifications or clearly personalised. This right is also subject to our return procedure in section 8 below.

Orders for goods that are produced to your specification cannot be cancelled after the production process beings.

If the goods have not been dispatched or the production process has not begun, we will cancel the order and we will refund payment in accordance with our refund policy in section 7 below.

Any goods that The Customer wishes to return must be done so to an address specified by us and at your expense, there is a 25% restocking charge to cover our admin costs. The goods must be received in a new and re-sellable condition. The responsibility for the goods remains with you until we have inspected the returned goods and confirmed that they are in acceptable condition. If you fail to return the goods upon our request, we will charge you the direct cost of the recovery of the goods (such as cost of van collection etc).

We will refund the price of the goods to you within 30 days of the date of cancellation, minus any recovery charges we have incurred as specified above, in accordance with our refund policy in section 7 below.

You are responsible for specifying the requirements of any special or made to measure or bespoke items. In the case of made to measure items you remain liable for the full price of such items unless explicitly agreed by a director of the company.

Any missing items or faulty items that are reported within the appropriate timescale (detailed in section 8) will be dealt with in accordance with our returns policy in section 8 below.

We cannot accept any responsibility for works carried out by any third party installer. All liability for the selection of the installation company falls with you, The Customer.

Before working with electricity, gas or water you should always consult an appropriate professional electrician or CORGI-registered plumber. Always read and follow any relevant manuals and safety instructions. When working with electricity always turn off the mains.

In connection with building, Doorbox cannot advise on planning permission or building regulation issues. The customer is responsible for obtaining all necessary planning permission and local authority consents and permissions for any work to be carried out.
7. Refund policy

If you are entitled to a refund, we will refund you within 30 days as follows:

If you paid by payment/credit card, we will refund you using the same payment/credit card.  Should you have paid by cheque (subject to absolute clearance being received) we shall refund you by your choice of cheque of bank transfer.

8. Returns policy and instructions

We hope that you will be happy with your purchases but should you wish to return or exchange an item please follow the instructions below:

Non-faulty items

Please let us know if you wish to return an item within 7 working days after the day following the receipt of the goods by contacting us by telephone or email.

Please note that your right to return an item does not apply to certain items unless the item has a manufacturing fault (in which case see section 8.2 below). Such items include:

Made to measure items such as cabinets, drilled doors and bespoke items.

Any goods that have been made to the customers specifications.

Any goods that The Customer wishes to return must be done so to an address specified by us and at your expense. The goods must be received in a new and re sellable condition, there is a restocking charge of 25% to cover admin costs. The responsibility for the goods remains with you until we have inspected the returned goods and confirmed that they are in acceptable condition, we will offer you a refund in accordance with our refund policy in section 5 above.

If you do not return the item as instructed within 28 days of cancellation, we may make a charge in respect of the cost of recovering (or attempting to recover) the item.

If you do not return an item after our reasonable attempts to recover it, you will be deemed to have accepted the item, at which point a new purchase contract will be made and you will be charged for your order at the price then set out on the Doorbox website. This does not affect your statutory rights.
9. Faulty Items

If you have any problems with your purchase, we can offer help and assistance.

Please call us on 0113 216 3456.

Faulty Items

In the unlikely event of a defect in manufacturing or raw materials, we will replace the faulty item for you. Please refer to our returns policy to see how to return an item.

10. Lost / Damaged Items

If any items were lost or damaged in transit, we ask that you report it to us within 72 hours. Any claims after this period will not be accepted. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Damaged Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. Please refer to our returns policy to see how to return an item or report missing item(s).

If a fault is caused by accident, misuse or negligence on your behalf, or it occurs outside the guarantee period, it will not be covered.

Nothing in section 8 affects your statutory rights.

If you would like further information about your legal rights, please contact your local Trading Standards Department or Citizens Advice Bureau.

11. Payments
By making a payment either through the website or over the phone you accept our terms and conditions.
Payment can be made by bank transfer, cheque,  Mastercard or Visa Credit Card, Maestro, Solo or Delta Debit Card and Visa Electron.

Your credit/debit card details will be encrypted by Doorbox to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order, we will contact you by telephone or email.

12. Our responsibility to you

If we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order. Our products are for personal use only and our liability shall not in any event include business losses such as lost data, lost profits or business interruption.

This section 10 shall not limit or affect our liability resulting from any products sold being found to be unsafe or if something we do negligently causes death or personal injury.

Our liability to you in connection with any order will not exceed the total price charged for the items.

13. General

You may not transfer any of your rights under these Product Terms & Conditions to any other person.

If you breach these Product Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Product Terms & Conditions.

We shall not be responsible for any breach of these Product Terms & Conditions caused by circumstances beyond our reasonable control.

For your security, when ordering from Doorbox we only use Secure Socket Layer 3 (SSL3) technology, to ensure you cannot inadvertently place an order through an unsecured connection.

By registering any of your personal details with Doorbox, you are agreeing to allow us to contact you regarding any of our products or services. We will not pass on any of your personal details to third parties for marketing purposes.

These Product Terms & Conditions are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in the United Kingdom.

14. Customer Services

We try very hard to exceed our customer expectations. In case we fail and you need to complain about our service then you can contact using one of the following methods:

Email: hello@doorbox.co.uk

Post: Customer Service, Doorbox, 153 Roberts Wharf, Leeds. LS9 8DW

Telephone: 0113 216 3456 (please see our contact page for operation hours).